PROPER, Please Confirm Support Is Active

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This topic contains 9 replies, has 6 voices, and was last updated by  john2 8 months ago.

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  • 5/23/2020 at 6:51 pm JegErAlan

    Hi PROPER support,

    I purchased the theme with 1 year of upgrades and support. However, it appears that neither upgrades nor support have been available for over a year.

    Can you respond to this with confirmation that you are supporting the product?

    Otherwise, I will have to take your silence as proof I am not going to get what I purchased, and I will ask for a refund through you and my credit card company.

    I would much rather find you are supporting this and use the theme. 🙂

    It does exactly what I want.

    My best,

    Alan

    7/6/2020 at 10:39 am n.ruth

    Hello

    10/8/2020 at 12:44 pm Richard

    I loved this template, but I know the owner sold it to someone else.

    The site seems to still allow people to buy the template and download it, but you will have to rely on the documentation and videos for your only support.

    To be honest, I am thinking of buying it again, as it was so simple and just worked.

    Is there anyone else out there that offers a good news curation template?

    10/15/2020 at 2:43 pm renee

    😥😥😥

    12/11/2020 at 10:28 am The Proper Web Team

    Hi Alan,

    We sincerely apologize for the lack of communication. The Proper Web is now under new management and we are just catching up on the support page posts. We are in the process of hiring a new support team, but can help answer any questions you may have in the meantime.

    If you still have not received your downloadable link, you may do so in your Account under “API Downloads.” If it is not available there, please reach back out and we can get this issue sorted for you.

    Thank you,
    The Proper Web Team

    12/12/2020 at 9:00 am john2

    Hello,

    I am very happy to read that support is still active. I sent a few emails regarding my challenges with the theme with no response. I will repost them here to see if I can get a resolution from the team or maybe someone who has resolved this in the past. Thank you everyone in advance:

    Does anyone have a means of removing or adding an article as a featured article *after* hitting publish? I’ve tried “stick to top of blog” and adding a custom field in which I choose “Featured” and the value “yes.” Nothing works, and it appears to me the option that works before I hit Publish is gone.

    There are times when I do not want a featured image, so I like to keep up on removing the featured articles as I add new one because at times there isn’t enough news to merit a featured image, but I see no means of removing featured content either once it’s been added (after I hit publish).

    Any guidance would be greatly appreciated. Thank you.

    12/16/2020 at 8:19 am john2

    Checking to see if anyone is still paying attention to this thread.

    12/18/2020 at 8:51 am The Proper Web Team

    Hi John,

    We are still working towards getting our support team back up and running, so please bear with us during this time. We will reach back out once the support team has been trained and they can answer any and all questions you may have.

    Thanks for your patience.

    Best,
    The PROPER Web Team

    1/29/2021 at 4:49 am john2

    Still watching this thread. I’d like to be able to change images once a post is made, but it doesn’t work.

    2/23/2021 at 5:14 pm john2

    Another issue is that the theme states it needs to be updated but it doesn’t update.

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