Doing Support Correctly (I Don’t Have the Answer)

I have a big soft spot for support requests. I find it very fulfilling to help people use the products I create. Ask anyone using my products: I respond quickly, clearly, and helpfully. That’s not bragging, humbly or not, it’s something I focus on and I think it’s a key reason that people are happy […]

Building a Community Curation Theme: The Making of Rank It WP

I’ve been working on a new theme over the last few months and, now that it’s ready for use, I wanted to walk through how it was built. This is definitely the most technically-involved theme I’ve ever built and I learned a lot (more) about WordPress in the process. At the risk of sounding like a […]