New Support Team

Hi all!   We are currently in the process of training 4 new support team members! During this transition period, we are a bit slow to respond to both email and forum support questions. But don’t worry! The team is almost ready and once they are, we will have better and faster support than ever. […]

Doing Support Correctly (I Don’t Have the Answer)

I have a big soft spot for support requests. I find it very fulfilling to help people use the products I create. Ask anyone using my products: I respond quickly, clearly, and helpfully. That’s not bragging, humbly or not, it’s something I focus on and I think it’s a key reason that people are happy […]

Building a Community Curation Theme: The Making of Rank It WP

I’ve been working on a new theme over the last few months and, now that it’s ready for use, I wanted to walk through how it was built. This is definitely the most technically-involved theme I’ve ever built and I learned a lot (more) about WordPress in the process. At the risk of sounding like a […]

How This Site Was Built

This site was built with love, attention, good engineering practices, WordPress, and several competent plugins. I wanted to share a few of the details here for folks looking to go down a similar path, whether it’s with plugins, ebooks, or anything else you can offer online. Design Once upon a time, I was deciding between […]

Hello World

Every new blog needs one of these … it’s a first post! Welcome to the second iteration of PROPER Web Development.